LED Grow Lights FAQ
1. What Payment do you accept?
We accept PayPal and bank transfers. For lights less than 10 pcs, we accept PayPal and for bulk orders over 10 lights, we accept bank transfers. Contact us if you are a commercial grower.
2. I Can Not Use My Discount Code While Paying via Credit Card?
We are sorry for the inconvenience. We will have to accept the full payment in advance and the system will automatically refund the partial refund of the discount to your account soon.
3. How much is the shipping cost?
We provide US local delivery free of charge.
4. How long does it take to arrive?
For international shipment, it depends on the shipping company you choose, usually, if it goes by sea, will take around 30 days.
For US local delivery, it takes around 5-7 days, door-to-door service free of charge.
⚠️ Due to COVID-19, some lights are under extended processing times. Processing times can span anywhere from 2 - 14 business days, sometimes longer.
5. Can I return my light if it is faulty?
Yes, you can, we offer 3-year warranty. If your light is faulty under this period, please contact us either to get it repaired or replaced. Return shipping will be on us.
6. Are your LEDs full-spectrum?
Yes, all of our lights are full spectrum.
7. How to intall/hang the light?
Please check the installation video we made:
https://www.youtube.com/watch?v=jsGkxboI8LM&t=6s
8. Do the light comes with a lighting controller?
No, the controller needs to be purchased separately. You may contact us to order the lighting controller directly.
9. Can your lights be daisy-chained?
Yes, you can connect up to 75 pcs LEDs using a lighting controller for larger growth.
10. Can you send me a detailed specification of your lights?
Yes, we would like to, please email us at sales@medicgrow.com We will reply in 24 hours.
11. Do you have any certifications for your lights?
Yes, our lights are UL certified.
12. Can I have my LOGO printed on the body of the light/package?
Yes, but there is a MOQ request, please contact us at sales@medicgrow.com
13. Can you make the light 1000 watt?
Yes, our product Ez-8 is a 1000W LED grow light.
14. Can you offer me the best price?
The price online is the best price we can offer. You are welcome to join our referral program for a 5% discount if your friend/family buys from Medic Grow.
15. Can you tell me the light distance and light intensity for all: 1) seedling stage, 2) veg stage and 3) flowering stage?
It really depends on which species that you are planning to plant. Each of your plant’s phases of growth would have different spectrum and light intensity needs. Generally speaking, we recommend an 18w fluorescent lamp hang around 6' for the seedling stage, our light at 30' for veg, and at 12' for the flowering stage. You can adjust the height of the light or by using the dimmer so that you can tune the photon intensity to fit in various growth stages.